How can we help you today?

The usual reason is that the phone placed you outside the geo fence at that moment, which happens with poor GPS indoors or in a basement.

Raise it as a punch correction. Your supervisor sees the attempt, the location it was read at and the time, and can approve it.

Weekly Transactions puts the whole week on one screen with the exceptions surfaced. Work through the flagged rows, then sign the week off in one action.

Once a week is approved it is the version payroll reads, so approve late rather than approving early and re-opening.

Payslips are issued securely and reachable by the employee rather than printed and handed out, which removes the stack of envelopes and the person who lost theirs.

Open the Scheduler on the week you want, drag shifts onto people, then publish. Until you publish, the week is a draft and nobody sees it.

Create the employee first, then enrol the face or the card against that record at the device. Enrolling before the record exists is the usual cause of reads that match nobody.